Your username is the email address associated with your Rococo Rewards account.
If you previously set-up an account or if your account was migrated from the previous loyalty program, you may already have an active account. To access this account:
If you have any difficulty in this process, please email us at email@example.com so we can help!
NOTE: you cannot earn rewards when ordering via a delivery platform (i.e., Doordash, Uber Eats, Grubhub, etc.)
You can’t earn points for tax, delivery fees, tips, or gift card purchases.
You can view your points online at rockyrococo.com/rewards (hit login) or by going to “My Rewards account” in the mobile app.
Online: Go to rockyrococo.com/rewards and login. Go to “Account Balance.”
Mobile app: Food rewards will be listed on the home page of the mobile app
In-Store: Ask one of our counter staff and they can look up your account.
NOTE: Rewards for a free item do not cover modifications (i.e., toppings). For example, if you would like to add sausage to your free cheese pizza, you will pay for the add-on.
Our mobile app is the best way to experience the Rewards program, but you can order, earn points, and redeem points through our website (rockyrococo.com/rewards) or in our restaurants.
Yes, if unused (i.e., not converted to food reward), accumulated points will expire on a rolling basis 365 days after they are earned. You may receive notification via email and app messaging that you have points expiring.
Yes, all rewards expire after a period of inactivity:
We are sorry you were unable to use your reward! All rewards expire after a period of inactivity. Please see above for expiration periods.
Whoops! Sadly, we can’t add points after the order is completed. If you are having issues, please contact us at firstname.lastname@example.org or by calling 1-800-888-7625.
Unfortunately, no. You have to provide your phone number or sign-in before your order is complete to earn points.
Birthday emails are sent out on the first of each month (i.e. all January birthday emails are sent on Jan 1st for the month). If you joined the program during your birthday month after the 1st, the birthday reward will not automatically be triggered.
Please reach out to email@example.com so we can help.
You can use Rococo Rewards at participating locations. The restaurant staff can let you know if the location is a participating Rocky’s.
Please submit your information below so we can help you with your dream of franchising with Rocky Rococo!
Please submit your information below. Donation requests must be received 30 days prior to the event for consideration.