Privacy policy

OVERVIEW

Rococo Franchise Corporation (“Rocky Rococo” or “we” or “us”) respects your privacy and is committed to protecting your personal information. We have provided this Privacy Policy to inform you of what information we collect from you, or that you have provided to us through the use of www.rockyrococo.com, or other online services that link to this Privacy Policy (collectively our “Sites”). Within this Privacy Policy, it describes our practices for collecting, using, maintaining, protecting, and disclosing that information.

This is a website-only privacy policy, and does not apply to the handling of your personal data collected by Rococo Franchise Corporation or its affiliates/owner-operators by means other than this website. Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Sites. By accessing or using our Sites, you agree to this Privacy Policy. Your continued use of our Sites after we make changes is deemed acceptance of those changes.

PRIVACY POLICY REGARDING CHILDREN

Our Sites are not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Sites, personal or otherwise. We do not knowingly collect personal information from children under 16. If you are under 16, do not use the Sites and do not provide any information on the Sites or on or through any of its features, use any of the interactive or public comment features of the Sites or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at rockyrococo.com/contact.

COLLECTING INFORMATION

This Privacy Policy applies to information we collect:

On this Website; in email, push notification and other electronic messages between you and this Website; through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website; and when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Privacy Policy. To the extent you utilize the mobile application (developed by Paytronix) made available for download via link on the Website, the mobile app can collect and track location data (subject to your settings as described below).

It does not apply to information collected by:

Us offline or through any other means, including on any other website operated by Rococo Franchise Corporation or any third party (including our affiliates); our franchisees through websites they operate; or any third party (including our affiliates), including through any application or content (including advertising) that may link to or be accessible from our Sites.

Rocky Rococo only obtains personally identifiable information such as your name, email address or other information when you provide it voluntarily. For example, personal information may be collected from you to:

Respond to your comments regarding your local Rocky Rococo restaurant, our websites or other areas of Rocky Rococo
Register you for Rocky Rococo eClub newsletter or to register you for promotions or offers conducted through our websites or sweepstakes/campaigns
Enter a sweepstakes hosted by Rocky Rococo or in coordination with a partner of Rocky Rococo

Please note this information will only be used for the purposes which you provide it. HOW WE USE PERSONAL INFORMATION

When you supply Personal Information to Rocky Rococo, we will consolidate such Personal Information and use it for the purpose for which it was collected in accordance with the terms of this Privacy Policy. If you opt in to receive marketing communications, we will also use it to contact you regarding Rocky Rococo products or promotions as well as other products and services, which may be requested by or otherwise of interest to you. At any time, however, you may opt out of such future contact by unsubscribing from by following the unsubscribe instructions included in each eClub email. Additionally, through the mobile application, you may update your settings to either (1) not track your location, (2) track your location when the application is open, or (3) always track your location.

How We Use Your Information:

We use information that we collect about you or that you provide to us, including any personal information:

To present our Sites and content to you.
To provide you with information, products, or services that you request from us, or to respond to requests or comments from you.
To fulfill any purpose for which you provide it.
To notify you about changes to our Sites or any products or services we offer or provide though it.
To allow you to participate in interactive features on our Sites, including online ordering, sweepstakes, contests, surveys, employment applications, comment forms, or any other online or mobile interactive activities.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

The information we collect on or through our Sites may include:

Information that you provide by filling in forms on our Sites. This includes information provided at the time of registering to use our Sites or requesting further services. We may also ask you for information when you enter a sweepstakes, contest, or promotion sponsored by us, when you participate in a survey, or when you report a problem with our Sites.
Records and copies of your correspondence (including email address), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.

Your search queries on the Sites.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or that you provide as described in this Privacy Policy:

To our affiliates.
To contractors, service providers (including mobile application developers), and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger or other sale or transfer in which personal information held by Rocky Rococo about users of our Sites is among the assets transferred.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our Terms of Use and other agreements
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Rocky Rococo, our customers, or others.

COOKIES

We do use limited “cookie” technology. Cookies are used to store bits of information on your computer to remember pages you have visited in the past. Rocky Rococo and its third-party web applications do not use cookies to collect or store personally identifiable information.

Rocky Rococo may collect aggregated or anonymized data that does not directly identify you. We may automatically collect website use information, such as information about your Internet service provider, your operating system, browser type, domain name, Internet protocol (IP) address, your access times, the website that referred you to us, the Web pages you request, and the date and time of those requests.

We also use Google Analytics which uses cookies to show how visitors have explored and engaged with our site. This helps us improve our website so visitors can find what they’re looking for more quickly and easily. Visitors may opt out of Google Analytics at any time.

Some content or applications, including advertisements, on the Sites are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Sites.

The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

For additional information about our use of cookies and other tracking technologies, please review the detailed Cookie Policy below.

LINKS

This website may contain links to other sites. Please be aware that Rocky Rococo is not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by our Sites.

CORRECTING YOUR INFORMATION

You may message us at rockyrococo.com/contact to correct any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/ccpa.

California’s “Shine the Light” Law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to rockyrococo.com/contact or write to us at:

Rococo Franchise Corporation
Attn: Trey Hester
105 E Wisconsin Ave., Suite 101
Oconomowoc, WI 53066 DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

The safety and security of your information also depends on you. We urge you to be careful about giving out information in public areas of the Website like comment sections. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

YOUR DATA PROTECTION RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a resident of the European Union or European Economic Area, you have the following data protection rights:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data’s accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. If you no longer want to receive electronic newsletters or e-mails you signed up to receive or other marketing communications from us, you can click on the ‘unsubscribe’ link at the bottom of such e-mail communications.

You can exercise these rights by messaging at rockyrococo.com/contact. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We will not discriminate against you if you decide to exercise your rights under applicable law. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

DATA RETENTION

We will retain your personal data for a period of time consistent with the original purpose of its collection. We also may retain your personal data during the period of time needed for us to pursue our legitimate business interests, comply with our legal obligations, resolve disputes and enforce our agreements.

CHANGES TO OUR PRIVACY POLICY

We keep this Privacy Policy under regular review. We reserve the right to amend this Privacy Policy at our discretion and at any time. When we make changes to this Privacy Policy, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes. Historic versions of this Privacy Policy can be obtained by contacting us at rockyrococo.com/contact.

CONTACT INFORMATION

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at rockyrococo.com/contact or write to us at:

Rococo Franchise Corporation
Attn: Trey Hester
105 E Wisconsin Ave., Su 01
Oconomowoc, WI 53066

PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

This Privacy Notice for California Residents supplements the information contained in the General Privacy Policy of Rococo Franchise Corporation, and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and any terms defined in the CCPA have the same meaning when used in this Notice.

[WE DO NOT SELL ANY OF YOUR PERSONAL INFORMATION TO ANYONE.]

Collection and Sharing of Personal Information

Our Website collects information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information”). Personal information does not include:

Publicly available information from government records.
Deidentified or aggregated consumer information.

In the preceding 12 months, we may have collected the following categories of personal information from itsconsumers and may have disclosed the following categories of personal information for a business purpose:

Category	Examples	We Collect	We Disclose for Business Purposes	We Sell
A. Identifiers.	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.	[YES]	[YES]	[NO]
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.	[YES}	[YES]	[NO]
C. Protected classification characteristics under California or federal law.	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).	[NO]	[NO]	[NO]
D. Commercial information.	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	[NO]	[NO]	[NO]
E. Biometric information.	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	[NO]	[NO]	[NO]
F. Internet or other similar network activity.	Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.	[YES]	[YES]	[NO]
G. Geolocation data.	Physical location or movements.	[YES]	[YES]	[NO]
H. Sensory data.	Audio, electronic, visual, thermal, olfactory, or similar information.	[NO]	[NO]	[NO]
I. Professional or employmentrelated information.	Current or past job history or performance evaluations.	[NO]	[NO]	[NO]
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	[NO]	[NO]	[NO]
K. Inferences drawn from other personal information.	Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	[NO]	[NO]	[NO]

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion), we will disclose to you:

The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
- sales, identifying the personal information categories that each category of recipient purchased; and
- disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access,

Data Portability, and Deletion), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

- Calling us toll-free at: (800) 888-7625
- Contact us at rockyrococo.com/contact

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include:
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time. Historic versions of this Privacy Notice for California Residents can be obtained by contacting us at rockyrococo.com/contact.

Last Updated: Aug 1, 2023

cookie policy

Rococo Franchise Corporation (“Company”, “us” or “we”) understand that your privacy is important to you and are committed to

being transparent about the technologies it uses.

This Cookie Policy explains how and why cookies, and other similar technologies (collectively “cookies”) may be stored on and accessed from your device when you use or visit www.rockyrococo.com (our “Website”).

This Cookie Policy should be read together with our Privacy Policy https://rockyrococo.com/privacy-policy/

What Are Cookies?

A cookie is a small file placed on the hard drive of your computer to the extent you agree. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

If you’d like to find out more information about cookies, please the following third-party websites:

AllAboutCookies: http://www.allaboutcookies.org/

Network Advertising Initiative: http://www.networkadvertising.org/

How Does Our Website Use Cookies?

As you navigate through and interact with our Website, we may use cookies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.

Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is statistical data and may include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.

Store information about your preferences, allowing us to customize our Website according to your individual interests.

Speed up your searches.

Recognize you when you return to our Website.

What Cookies Do We Use?

First party Cookies. These are cookies that belong to us and that we place on your device. These cookies allow our Website to collect analytics data, remember language settings, and perform other useful functions that help provide you with a good user experience.

Third party Cookies. These are cookies that another party places on your device or web browser through our Website. We may contract with third party service providers to send e-mails to users who have provided us with their contact information. For more information on how these companies collect and use information on our behalf, please refer to their privacy policies

Persistent Cookies. We use persistent cookies to improve your experience of using our Website. The data collected by our Website and through the cookies that may be placed on your computer will not be kept for longer than is necessary to fulfil the purposes mentioned above. In any event, such information will not be kept for longer than 11 months.

What Purposes Are These Cookies Used For?

On our Website we use the following cookies for the following purposes:

Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services.
Analytical or performance cookies. These allow us to recognize and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily. These Cookies include, for example, Google Analytics cookies.
Functionality cookies. These are used to recognize you when you return to our Website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Third-Party Advertising and Targeting Cookies. These cookies collect information about your activities on these and other sites to provide you targeted advertising. We may also allow our third party service providers to use cookies on our Website for the same purposes identified above, including collecting information about your online activities over time and across different websites. The third party service providers that generate these cookies, such as Amazon, Google, Twitter and Facebook, have their own privacy policies, and may use their cookies to target advertising to you on other websites, based on your visit to our Website. These cookies are usually placed by advertising networks with our permission.

How Do I Refuse Or Withdraw My Consent to the use of Cookies?

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Changes To Our Cookie Policy

We may update this Cookie Policy from time to time or may change the cookies on our Website. The date of the last update can be found at the bottom of this Cookie Policy.

Contact Information

To ask questions or comment about this Cookie Policy or to request historic versions of this Cookie Policy, please contact us at rockyrococo.com/contact or write us at:

Rococo Franchise Corporation
Attn: Trey Hester
105 E Wisconsin Ave., Su 01
Oconomowoc, WI 53066

Last Updated: Aug 1, 2023

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